Refund policy

 

RETURN AND REFUND POLICY

This Return and Refund Policy (“Policy”) applies to all products and services provided by Hot Print Co., LLC (“Hot Print Co.,” “we,” “us,” or “our”). By placing an order, approving artwork, authorizing payment, or otherwise purchasing products or services from Hot Print Co., you agree to this Policy.

 

Custom Products. All Sales Final.

All products sold by Hot Print Co. are custom-made to order. Because custom apparel and printed products are produced specifically for each customer, all sales are final.

We do not accept returns, exchanges, or refunds of any kind, except as expressly stated in this Policy and only at our sole discretion.

 

Subjective Nature of Custom Apparel

Custom apparel is inherently subjective. Variations in color, appearance, feel, fit, print texture, and placement are normal and expected due to differences in garments, materials, inks, production methods, and viewing conditions.

The following do not constitute defects and are not eligible for return, refund, or exchange:

• Dissatisfaction with design appearance

• Dissatisfaction with color or shade

• Minor variations in print placement or scale

• Differences between on-screen mockups and final printed products

• Garment fit, feel, or material preferences

• Spelling, design, or layout issues in approved artwork

Final determination of whether an issue constitutes a defect is made solely by Hot Print Co.

 

Artwork Approval and Customer Responsibility

Customers are responsible for reviewing and approving all artwork, mockups, proofs, quantities, sizes, colors, and specifications prior to production.

Approval of artwork, mockups, proofs, invoices, or payment of an order constitutes final authorization to proceed with production and confirmation that all details are correct.

Hot Print Co. is not responsible for errors, omissions, or dissatisfaction resulting from approved or paid artwork, whether the artwork was provided by the customer, created by Hot Print Co., modified by Hot Print Co., or created collaboratively.

Payment alone constitutes approval, even if explicit written approval is not provided.

 

Inspection and Claim Window

You must inspect your order immediately upon receipt.

Any claim relating to production defects, shortages, or errors must be submitted in writing within seventy-two (72) hours of delivery. Claims submitted after this timeframe will not be considered.

No claims will be considered once products have been distributed, worn, washed, altered, or are otherwise unavailable for inspection.

 

Shipping, Loss, and Carrier Issues

All orders are shipped via third-party carriers. Risk of loss, damage, delay, theft, or misdelivery transfers to the customer once the shipment leaves our facility.

Hot Print Co. is not responsible for carrier delays, lost packages, damaged packages, theft, or delivery errors. All shipping-related claims must be pursued directly with the carrier (e.g., UPS, FedEx, USPS).

We are not responsible for the outcome of carrier claims.

 

Turnaround Times and Delivery Dates

All turnaround times and delivery dates are estimates only and are not guaranteed unless expressly stated in writing on the invoice.

Rush services are subject to availability and are treated as target dates, not guarantees. Hot Print Co. is not liable for missed deadlines caused by carriers, suppliers, or other third parties.

 

Cancellations and Changes

Because orders are custom-made, changes or cancellations after approval or payment may result in additional fees or invoicing up to the full order amount, depending on the production status of the order.

Cancellation charges, restocking fees, and determinations regarding production status are made at the sole discretion of Hot Print Co.

 

Refunds (If Any)

Refunds are not guaranteed and are issued only at the sole discretion of Hot Print Co.

If a refund is approved, it will be issued as store credit only, unless otherwise determined by Hot Print Co. No cash refunds will be issued.

 

No Chargeback or Payment Reversal

By placing an order and authorizing payment, you agree not to initiate a chargeback, payment reversal, or payment dispute for reasons related to subjective dissatisfaction, approved artwork, delivery delays, or carrier issues.

Unauthorized chargebacks may result in collection efforts and restriction of future services.

 

Contract Customers

Customers with contract pricing or special agreements may be subject to additional terms and conditions as outlined in their contract documents.

 

Changes to This Policy

Hot Print Co. reserves the right to modify this Policy at any time. Changes are effective immediately upon posting. Continued use of our services constitutes acceptance of the revised Policy.

 

Contact Information

Hot Print Co., LLC

3605 Sandy Plains Road, Suite 240 #245

Marietta, GA 30066

Email: orders@hotprintco.com