Privacy policy

Privacy Policy

Hot Print Co., LLC (“Hot Print Co.,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy and Cookie Policy (this “Policy”). This Policy describes the types of information we may collect from you, or that you may provide, when you visit or interact with any website operated by us, including without limitation www.hotprintco.com and any associated domains, subdomains, storefronts, order portals, or related web pages (collectively, our “Websites”), as well as our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to information we may collect:

• On or through our Websites;

• In email, text message (SMS), telephone, and other electronic communications between you and us;

• Through mobile, desktop, or other applications or platforms associated with our Websites or Services that provide dedicated non-browser-based interaction between you and us.

This Policy does not apply to information collected:

• Offline or through any other means not expressly described above; or

• By any third party, including affiliates, subsidiaries, vendors, or service providers, except to the extent such information is collected on our behalf.

Please read this Policy carefully. By accessing or using our Websites or Services, you consent to the collection, use, and disclosure of information as described herein. If you do not agree with this Policy, you should not use our Websites or Services.

 

Browsing the Websites

You may browse portions of the Websites without providing personal information. However, certain features, including creating an account, starting an order, requesting assistance, communicating with our team, or uploading content, may require you to provide personal information.

 

Children Under the Age of 13

Our Websites and Services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you are under 13, do not use or provide any information on or through the Websites, including your name, address, telephone number, email address, or any username or identifier.

If we become aware that personal information from a child under 13 has been collected without appropriate consent, we may take reasonable steps to delete such information. Any provision of information relating to a child is at the discretion and responsibility of a parent or guardian. Parents or guardians may contact us to request access to or deletion of such information.

 

Information We May Collect and How We Collect It

We may collect several types of information from and about users of our Websites and Services, including:

• Information by which you may be personally identified, such as name, postal address, email address, telephone number, billing or shipping address, or other information defined as personal or personally identifiable information under applicable law (“Personal Information”);

• Information relating to transactions, orders, and fulfillment;

• Uploaded artwork, designs, logos, or files, which may include Personal Information at your discretion;

• Information about your internet connection, device, browser, operating system, IP address, usage patterns, and browsing behavior.

We may collect this information:

• Directly from you when you provide it;

• Automatically as you navigate or interact with the Websites;

• From third parties, including platforms, service providers, advertising partners, or integrations used in connection with our business.

 

Information You Provide to Us

Information you provide may include, without limitation:

• Information submitted through forms on the Websites, including account creation, checkout, quote requests, or support inquiries;

• Records and copies of correspondence if you contact us;

• Details of transactions and fulfillment of orders;

• Information provided through communications with our representatives.

 

Information Collected Through Automatic Data Collection Technologies

As you navigate through and interact with our Websites, we or third parties designated by us may use automatic data collection technologies to collect information about your equipment, browsing actions, and patterns. This may include:

• Details of visits to our Websites, traffic data, logs, and other communication data;

• Information about your device and internet connection, including IP address, browser type, and operating system.

Such information is generally statistical in nature and may be used in aggregate form for analytics, research, advertising, promotional purposes, and improvement of our Websites and Services.

Technologies used may include cookies, browser storage, pixels, web beacons, tags, and similar tracking technologies. You may refuse cookies through your browser settings, but doing so may limit access to certain features of the Websites.

 

How We May Use Information

We may use information we collect or that you provide, including Personal Information, for purposes including, without limitation:

• Operating, maintaining, and presenting our Websites and Services;

• Processing and fulfilling orders;

• Communicating with customers and prospective customers;

• Providing transactional, informational, marketing, or promotional communications;

• Managing accounts and customer relationships;

• Improving products, services, and user experience;

• Advertising, remarketing, audience targeting, and analytics;

• Security, fraud prevention, and legal compliance;

• Any other purpose disclosed at the time information is provided or with your consent.

 

SMS, Text Messaging, and Communications

By providing your phone number and opting in through our Websites, checkout process, forms, or direct communication with our representatives, you consent to receive SMS or other electronic messages from Hot Print Co. Message content may include transactional, informational, marketing, or promotional messages.

We may use toll-free numbers, long codes, short codes, or similar messaging technologies, now or in the future. Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by following the instructions provided in the message or by contacting us directly.

We may use third-party service providers to facilitate messaging delivery, who may process message content and related data solely on our behalf.

 

Phone Calls and Call Monitoring

We may place outbound sales or service calls and may monitor or record calls for quality assurance, training, or compliance purposes, as permitted by law.

Disclosure of Information

We may disclose aggregated, anonymized, or non-personal information without restriction.

We may disclose Personal Information:

• To affiliates, subsidiaries, contractors, service providers, vendors, and other third parties who perform services on our behalf and are contractually obligated to protect such information;

• To support business operations, fulfillment, communications, analytics, advertising, or infrastructure;

• In connection with a merger, sale, restructuring, reorganization, dissolution, or transfer of assets;

• To fulfill the purpose for which the information was provided;

• To comply with legal obligations, court orders, or governmental requests;

• To protect the rights, property, or safety of Hot Print Co., our customers, or others;

• With your consent or as otherwise permitted by law.

We may use third-party commerce platforms, payment processors, and service providers, including e-commerce platforms such as Shopify, to operate our online store and process transactions. Personal Information may be processed by such platforms in accordance with their own privacy policies and terms.

 

Advertising and Audience Targeting

We may share or upload information to advertising platforms to create custom audiences, lookalike audiences, or for retargeting purposes, subject to applicable laws and platform policies.

Depending on your browser, device, or location, you may be able to control or limit certain advertising and tracking activities through your browser settings, device settings, or third-party opt-out tools. Please note that opting out of targeted advertising does not prevent you from seeing advertisements and may not fully eliminate all data collection technologies.

 

Data Retention

We may retain Personal Information for as long as reasonably necessary for business, operational, legal, or compliance purposes. Retention periods may vary depending on the nature of the information and the purposes for which it is processed.

Data Security

We may implement reasonable administrative, technical, and physical measures designed to protect Personal Information. However, no system or transmission of data over the internet is completely secure. We cannot guarantee the security of information transmitted to or stored by us and are not responsible for circumvention of any security measures.

State Privacy Rights

Residents of certain U.S. states may have rights regarding their Personal Information, including rights to request access, correction, deletion, or to opt out of certain data uses. Requests may be submitted by contacting us at orders@hotprintco.com. We may require verification before responding.

We do not sell Personal Information for monetary consideration, though certain data sharing may be considered a sale or sharing under applicable state law.

 

Do Not Track Signals

Some browsers transmit “Do Not Track” signals. Because there is no consistent industry standard for interpreting such signals, we do not alter our data collection or usage practices when such signals are detected.

 

Changes to This Policy

We may modify this Policy from time to time. Any changes will be effective upon posting. Your continued use of the Websites or Services following any changes constitutes acceptance of the revised Policy.

 

Contact Information

If you have questions or comments regarding this Policy or our privacy practices, please contact: orders@hotprintco.com